Price Switching/Unknowledgeable Staff/Bad Cust. Service!
April 3, 2015
I drove out of my way (30 minutes) to check out this storage facility, at the suggestion of a previous manager from this same particular storage company. When I arrived, I was greeted by a staff member who was on his way to lunch. I told him that I wanted to know pricing on their units, as I was currently renting a 10'x15' unit @UHaul (which was too expensive). He quoted me $103/mo. for a 10'x20' unit! I asked if there were any "move-in" specials, and he said, I can get the first month for $1, but that they did not prorate the specials, and suggested that I come to sign up for a unit on the subsequent day, to maximize my savings. Delighted, I told him that I'd return the following day.
However, the following day (when I returned), Peter, the manager, said it was a different price & he'll call corporate & employee from the previous day to solve the discrepancy.
Long story short: employee said he didn't quote that price & manager said they had to charge a higher rate! Bad cust. service!