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Storage Masters - Saint Charles

1025 Hemsath Road, Saint Charles, MO 63303

Office Hours Now Closed
  • MON - SAT9am - 6pm
  • SUN12pm - 4pm
Gate Hours Now Open
  • Daily6am - 10pm

Storage Customer Reviews

Jenna Sladek

4 years ago
My husband and I found Storage Masters (St. Charles) through google. The site was offering a great reservation rate, compared to many others that we looked into, that we couldn't pass up. Once we got the reservation rolling they were quick to contact us and keep into contact with us until everything was squared away. Our unit is nice and just as we expected from the explanation on their site. It even has an overhead shelf to allow maximum storage - I know many units do not offer this at other places to this is a definte plus. We also used their moving truck for a very cheap fee which allowed us to get everything moved in one day. I am very happy with Storage Masters -St. Charles and would reccommend it to others!

Holly Green

4 years ago
Very helpful! They have the best deals and the workers are very nice! Id recommend them!

Brianna Smith

1 year ago
Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added benefit of free move-in truck rental which really saved me a lot of money. They check the units multiple times a day which I like and feel good about storing my stuff at their location.

brianna nicholson

1 year ago
Friendly staff, gated secure storage options. Rates comparable. Used a unit for a couple months for daughters college stuff, the unit was very clean.

Clarence Koehler

1 year ago
Great company to work for. Among the best people I have ever had the opertunity to work with.

Charisse Williams

7 months ago
The customer service was amazing. The staff was very friendly and efficient! They answered all my questions and there were no gimmicks! Just good service!

Shannah Niehouse

5 months ago
Always a great experience and having the convenience of the moving truck when you rent a storage unit is always a plus!! Staff has always been amazing to my family!!

Andrew Cox

3 months ago
The West Main storage units in Decatur, IL were very helpful. They provided me with many different options for storage space, they were quick to process my lease agreement and Barbie was super nice and even sent me a thank you card in the mail. The best part for me was the moving truck. That saved the day as I was able to use Storage Masters's truck to bring my stuff from home to the storage unit in one trip. I highly recommend Storage Masters.

Jamie Schmidt

3 months ago
When looking for a storage facility quickly I stopped by two OTHER facilities that google had their hours posted and both were closed when I called the number. I then came across Storage Masters and wondered why I didnt go there first! The office staff was eager to greet me and offer me water or coffee and definitely listened to my storage needs to make sure they provided the right sized unit. The free lock was a good surprise and although I dont need it, they offer to use their moving truck which is a big perk in my books. Make sure if you qualify you ask for a military discount! Great company doing the right things for their customers.

J Richard Beery

1 month ago
Was very pleased with the layout of the facility and the options of different sites to choose from. Barbie was knowledgeable and easy to work with.

Gary Browning

3 months ago
Barbie was extremely helpful in renting us the storage unit we needed. The facilities are clean and secure. Thanks

Laurie Hart

1 year ago
So far so good, but wish all the storage places would be more honest & upfront with their pricing before u come in & tell you they require u to get insurance.

The good The bad The ugly

6 months ago
I used this place a while ago while i needed to move into a smaller location storage unit i had was well protected i fell and reasonably priced, however they did randomly increase the rent on my unit which led to me removing my stuff from this storage location, overall though not a bad place to hold your junk.

Nick Adams

2 years ago
Issues with flooding, staff is friendly but management is very difficult to get ahold of

Todd Bakula

1 year ago
I just moved out and discovered they don't prorate at all so i ended up paying full price for the last month even though I only used the unit 12 days of that month. They also have mice problems as I discovered mice urine and feces all over my stuff. And lastly they increase the rent after 5 months by 15 dollars. Otherwise I had no other issues. Take advantage of the free water and snacks inside.

derek sitton

2 years ago
Had a storage unit for approximately 5 months at this facility, monthly charge was raised and when I asked why, I was informed it's a corporate thing. Now I understand why they offer "Move in deals", they offer free moving truck to move you in and first 30 miles, you just have to pay for the gas. They offer a few discount options such as; discounted first month and second month. My particular unit was not a climate control unit, but for a $140.00 a month I would not expect for my belongings to grow mold on them, spiders and bugs crawling all over the place. Some items were so bad I had to dispose of them. I would expect adequate ventilation in these storage units.

Luke Lawrence

2 years ago
as others have said, 1 star is much too positive of a rating. 0 stars if possible. destroyed things, mold like crazy... run. run. run. With 6 additional reviews talking about water, mold and damage, think; is this really worth risking your things? Better prices and better, quality storage places elsewhere

John M

2 years ago
Worst storage facility ever. Period. Water damage and mold all over the unit and their buildings are in disrepair. Moved to a different company, night and day difference!

Emily Elhoffer

1 year ago
'Climate Controlled' doesn't mean the climate is controlled. It just means you're paying extra here. Destroyed over $1,000 in artwork and hikes my price up every two months. Go to the storage place down the road.

Justin Douglas

1 year ago
Been renting there for about 3 months an one time I really need to get something in my unit at 10 pm at night the gates closed an locked .. even with my code I could not get in... They lied an said they an 24/7 you can come an go anytime... Like other stores until I can come an go anytime day or night .... So you don't have access to your belongings from 10pm til 6am every day...

Amanda Werle

2 years ago
CONSUMER BEWARE! They raised the price every few months to the point where we were almost paying double what we were at first (also did not get a move-in special rate). That's a lot of money to pay someone to destroy your belongings! We were in a climate controlled unit, and a lot of our stuff was damaged by the time we moved it out. We had water damage, mold damage, and some other damage that I can't discuss publicly. The final straw was when we went to the storage unit one day and saw resting soapy water on the ground. I have no idea why it had suds in it, but that led us to believe it was probably carelessness with cleaning out a neighboring unit instead of leaking rain water. It looked like it had gotten up to almost a foot in some places of the unit. After that, we decided it was time to take the salvageable stuff and store it somewhere else. They also changed the access hours without notifying anyone. We found that out the hard way when we went to move our stuff out at 11PM and could not get in.

Jeff Merwin

6 months ago
A close friend of mine decided to prepay for a year storage because the manager, at the time, told her that she would receive a refund for any months that she didn't need. When she inquired several months later about ending her rental, the new manager refused to honor the deal from the prior manager. She would have never prepaid for a whole year had she not been assured that she could terminate the rental at any given month boundary with a full refund. In addition to the terrible customer service, especially when confronted about terminating the rental, boxes were damaged by mice and their feces / urine were inside of boxes. I will NEVER use this business ever, and I will make sure that anyone I know who is looking for a storage facility will go up the street to their competitor.
See all Reviews

Joe J.

1 year ago
very friendly and easy to work with best prices around need a place to store your items look here nobody better

Casper R.

1 year ago
Very fast and easy set up. You get a free lock with your unit. Great price for the size, even with the required insurance amount. So far, so good. :)

Jackie H.

3 years ago
Rented a storage unit here to store my business equipment while I prepared my new building for business. Called to get more information, and the woman on...

Brianna S.

1 year ago
Very very professional both on the phone and in person. Their prices are competitive with other storage facilities in the area but they have the added...

Danni R.

1 year ago
I have used Storage Masters over the past few summers. The St Charles location is really convenient as it is right down the street from my school. The staff...

Glenda P.

1 year ago
Rented a 5x5 unit to store seasonal items. The staff was very friendly and courtious. The price for the rental was excellent comparied to others. The...

Keith H.

1 year ago
This place is great Fast, friendly, and courteous!

Doran R.

1 year ago
We had an Awesome experience with Storage Masters!! We were greeted kindly with snacks for the children and a fun golf cart ride to view the facility. We...

Kimberly W.

11 months ago
These guys were great about getting us in at the last minute. Asked questions to make sure we were getting the space we needed!! Not to much and not to small.

Jennifer P.

10 months ago
I had a great Customer Service experience at this location when moving in! In a crazy situation myself, I was thrilled this was available at an affordable...

Becky B.

9 months ago
Great customer service, secure unit, moving truck available at a very reasonable price. We have been very pleased!

Tomas T.

8 months ago
Very friendly attendant. I got a good rate and a second month for free. I even got a free new lock so didn't have to go to Lowes and looking for one. My...

Nicholas Y.

1 year ago
These guys were very easy and good to work with. I would recommend these guys to everyone.

Rhonda J.

6 months ago
Storage Masters reserved a unit for us one month in advance without a deposit. We received the unit in a clean condition. So far 100% satisfied.

Jeremy W.

1 month ago
Very well run, clean, well lit. Highly recommend Storage Masters for your storage needs.

Debbie C.

1 year ago
I originally reserved a 5x10 a month ahead but found out a few days before moving in that I needed a bigger unit. The owner was great getting me into a...

Rebecca B.

1 year ago
Seems friendly, well lit and secure.

Shane B.

9 months ago
Very, very friendly and helpful staff. Competitive pricing. Overall happy with the experience. The moving truck available is helpful, also.

Peg N.

4 months ago
I shopped all over for a climate-controlled unit for books and documents that I'm storing. Storage Masters had my unit size available. Like most storage...

Kimberly R.

1 year ago
I am living in a temporary location until we find a house so I needed a place to store my apartment belongings for a few months. Tony was a lot of help to...

Holly D.

2 years ago
My roommates and I stored our college house furniture there for two summers now. They have great customer service and work with you if something...

Amanda S.

2 years ago
Don't do it!! They raised the price every few months to the point where we were almost paying double what we were at first (also did not get a move-in...

Nathan B.

6 years ago
STAY AWAY FROM THIS PLACE. Why do I say that? Because I've gotten constant and harassing phone calls from them for over a year, which is particularly odd...

Jeff B.

2 months ago
My mom stored her stuff here for three months over the summer of 2018 while downsizing from the family home. Storage Masters had major roof leakage and by...
See all Reviews

Storage Facility Amenities7 Amenities

  • 24 Hour Cameras
  • Boxes & Supplies
  • Climate Control
  • Drive-up Access
  • Online Bill Pay
  • RV, Car, Boat
  • Truck Rental