Self Storage During Times of Change

Susan Hovey | September 21, 2020 @ 12:00 AM

Sometimes the need for a self storage unit occurs due to the end of something in your life, such as the loss of a loved one. Storage can provide you a physical place to keep your memories and their possessions safe. Sometimes a new beginning in your life necessitates an extension of your household, such as making space for the new baby or your new life partner in your home. Whatever the reason may be, one typically needs storage during times of change and transition. A self storage unit is an affordable and convenient way to help us create more space in our lives and our homes. It provides us the opportunity to not only expand for those life-changing events, but even allows us to create the space for change in our lives, like finally renovating our home or moving into that bigger, dream home.

During this year, the coronavirus pandemic has brought a lot of change for many of us. Life as we’ve known it has completely transformed, all while we feel like we are stuck in a standstill, currently sheltering in place here in Southern California. I don’t know about you, but I’ve been taking this time to quietly reflect on myself and make some changes. I’ve also been looking around my home, which I am spending a much more significant amount of time in these days. A desire to nest and create the space of my dreams, an environment customized to my needs in every way, has taken over. This desire I imagine has motivated a lot of us to declutter, renovate our homes, and/or move into new homes during this time.

But whether your transition or move is due to a difficult life change or a positive new beginning, change is always challenging on some level and it can feel even more difficult during a global pandemic. Your search for solutions and the next step to take may lead you to ask, “How do I get a self storage unit during COVID-19?” Or maybe you are worried since you need a storage unit at the last minute and your urgent question is, “Are there affordable storage options near me?”

StaxUP Storage is here to help answer those questions and more, such as: “What size storage unit do I need for my stuff?” and “Is there a contactless way to rent a storage unit?” Our self storage experts are here to help with any question you may have regarding renting a unit during this time. You can count on our professional team to assist you every step of the way, and rest assured that you have made the right decisions for all your self storage needs.

Our exceptional customer service sets us apart from other self storage options. Indeed, our central corporate mission has always been to help our community and our customers through the services we provide. Though many of our practices and procedures during COVID-19 have evolved to ensure the health, safety, and happiness of our customers and team members, our dedication to serving our customer has not waivered. We have always, even long before the pandemic, believed in going the extra mile for a customer, and we continue to fulfill this promise.

Our property Managers at each facility embody this commitment, consistently going above and beyond for our tenants in order to earn their business with every interaction. Here’s just one example from our Manager at Ballpark Self Storage in downtown San Diego:

During the early days of Shelter-in-Place for San Diego County, a customer came in who lives here in the Gaslamp Quarter. She was looking to store her clothes with us temporarily, because the neighbor above her had a water leak, which ran down to the closet in her condo and threatened to damage all her clothes and belongings. She needed a place to store her things for one week, while she had contractors come in to repair the problem. We happily offered her one of our daily units to rent for the week.

The customer was worried and in a rush. She had so much going on, and with the pandemic she didn't know how getting it all taken care of would even be possible! When she arrived at our facility, we showed the customer her new storage unit. Since she was anxious and in a hurry, we quickly brought a cart to her car, so her items could be unloaded right away. The customer was so happy and relieved, and we felt wonderful being able to take her self storage experience to the next level.

At the end of the week, the customer came in and told us that, due to the coronavirus pandemic and shutdowns, she was not able to get the repairs done in her condo. On top of all that, her daughter was graduating from college, so she needed to extend her rental for another two weeks while she drove out to Arizona to be with her daughter. She expressed how grateful she was that we were so close to her condo, inexpensive, and convenient. But she was even more grateful for our help so early in the morning that first day, and for all that she was able to get done because of how fast and efficient we were.

Two weeks later, she came in and ended up renting a monthly unit at Ballpark Self Storage. Three months later, she is still a tenant here, and comes in often, and always with a big smile. She specifically told us that she kept her storage unit with us because of her amazing customer service experience. We are honored to add another happy member to our Ballpark Self Storage family!

This is part of what we offer at all our StaxUP Storage properties: an extension of your personal and professional space, and our promise to treat you how you want to be treated. We strive to make the storage process easy for our customers as they navigate every life change and transition. Call us and let our self storage experts help you today!