Here at H&M Self Storage, we know our success is due to our wonderful team. The care they give our customers is unparalleled and we want to highlight their milestones along the way. Below is an interview with Becky Avila, who is celebrating her 1-year anniversary with H&M Self Storage.
Becky works at H&M Self Storage in Sun City, California.
Shannon: Hi, Becky. Thank you so much for doing this interview! How many years are we celebrating?
Becky: It will be my 1-year anniversary on the 25th, which I remember because I started working here on my son’s birthday!
Shannon: Nice! What were you doing before you started at H&M Self Storage?
Becky: I’ve always been in property management. It's a little bit different, but kind of similar. You're still helping customers, but they don't live there!
Shannon: What kind of property management was it?
Becky: I was in an apartment complex.
“I only worked with Becky a few days, but she was so sweet and kind. I was having a bit of a bad day and she gave lots of love and hugs. She has also stepped up to help with an upcoming event we are holding at StaxUP Storage - Homeland. She is super crafty and that is coming in handy! Thanks Becky for all you do!"
Jenn Allen, Manager at StaxUp Storage - Menifee
Shannon: Okay, gotcha. Why the switch?
Becky: I just wanted to try something new and see how it worked out.
Shannon: Can you tell me more about the similarities between the two jobs?
Becky: Yes. You're not helping them find a home, but you're helping them find a place to store things for their home. It's a little bit different though, because you might be dealing with a customer who may have lost someone or is in some stressful situation. That’s why you just have to have a lot of compassion.
Shannon: That makes sense. Was there anything about self storage in general that surprised you once you started working in the industry?
Becky: That there is a lot of turnover. I don't know if it's because it's a seller's market right now, so a lot of people are selling their homes. Or they're waiting for their home to be built, so they need somewhere to store their things while they're in transition.
“I love Rebecca Avila so much! She is a wonderful person. When you work with her, she always brings you something with a smile. She is sunshine to me! She is pleasant, kind, and always happy to help. When my son was having a baby, I remember telling her that I was going to be a grandma again and what did she do but bring in a present for our new baby. I'm telling you I was so surprised and I thought it was so thoughtful of her, but it's just Rebecca. She is AMAZING X 2!!! I love to work with her. We get things done and have fun too."
Teresa Kohutek, Manager at StaxUP Storage - Murrieta
Shannon: Interesting! Do you have very many commercial clients?
Becky: We have some commercial clients. Probably around 40. We have a few that we see every day and it's nice, because they're kind of like the eyes on the property. If they see something, they bring it to our attention. Some of them have their packages delivered here and we will let them know and receive it at the office. Or, they will come and pick it up and take it to the unit.
Shannon: That’s really nice of you guys! What do you think is the most important thing you’ve learned about self storage?
Becky: I think it's important to provide good customer service, because, if you do, people will share their positive experience with others and you may get other customers from that.
Shannon: That’s a great point. What advice would you give to someone who is interested in working in self storage?
Becky: Make sure you follow up. Sometimes you may not have something available, but we have a lot of sister facilities here, so we try to branch out. Of course, we prefer that they come to us. However, it's nice to be open and share other options with the customers.
“Wow, one year! Happy anniversary! I hope that I will see more of you in the years to come, because that is just how much we love you! Please keep on inspiring us and I hope you know I am thankful to have you on my team!”
Monique Quintana-Padilla, StaxUP Storage District Manager
Shannon: What is your current position at H&M Self Storage?
Becky: I'm the manager.
Shannon: Perfect! What advice would you give someone who is interested in becoming a manager in this company?
Becky: Have a good line of communication with the customer and with all of the staff.
Shannon: Fantastic! Do you have a shout-out you would like to give anyone?
Becky: There are three people I would like to mention! First, my team lead Alisha Carey. If I have a question, she'll answer it. I also want to give shout-outs to my District Manager Monique Quintana-Padilla and Teresa Kohutek who is another Store Manager.
Shannon: Fantastic! It’s good to know you have a lot of people you can count on!
Becky: For sure! If one is not able to help, you always know that there's another one who’s there that can!
“Becky is great! She is a hard working Team Member. One thing I love about her is that she is willing to try and do anything herself. She is not afraid to dive in to try and fix something that may have broke down. She also has great ideas when it comes to events. I really enjoy working with her."
Alisha Carey, Manager at StaxUP Storage - Homeland
Shannon: Do you have any hobbies?
Becky: I'm a thrifter. I love to thrift shop! I just go to different shops in the area. I like finding cute vintage things that you can't find at the regular stores. I collect things from the 70’s that are made in the US. I like arts and crafts too.
Shannon: I bet that keeps you pretty busy! Do you have any favorite restaurants?
Becky: I guess I do, because we do go to a Mexican restaurant a lot, Los Primos, for lunch. It’s pretty close to the facility.
Shannon: Do you have any pets?
Becky: I have a dog named Lucy. She’s an old English Bull-Doggy!